Audible Illusions M3B question

Try using someon else’s phone between 10:00-11:30 am EST. He’s a master at call screening.

Didn't you do a search regarding their service issues?

I just mentioned this in a post a week or so ago, have had 3 Audible Illusion Modules preamps going back 26 years, Modulas, Modulas 3A and a Modulas 3B. Sent in my 10 year old 3A for some repairs and was offered the trade in for the 3B that was just getting ready to be introduced and went for it, New preamp arrived 16 months later, I called every week to hear Al say just waiting on the fets for the JC phone stage and they should be here shortly, needless to say I love the preamps but since I was getting ready to retire really did not want the future frustration of dealing with them again and moved on to a Lamm LL2.1 Deluxe/Allnic H1500 SE ll phono combo that cost almost 4 times more. Sorry to hear that things have not changed much.

AI is not a scam company, but I believe it is something like a 3 person operation.  I have had all 3 Modulus preamps, Modulus 3, Modulus 3A and Modulus 3B.  I got tired of the stepped volume controls where I couldn't find a comfortable setting.  They are extremely slow to respond, think snails pace.  If you are in a hurry, I would look elsewhere.

tooblue,
You are probably very happy with your Lamm. They sound great, and Vladimir is very responsive.Great service. There are too many companies that are run the right way today, making good products to put up with that nonsense. I would ask for my money to be returned. 

Did manage to speak with Jerry this morning, and he retrieved all of my information quickly and accurately. He said that it should "not be long now." Did not give specifics as to what precisely that meant, and I believe it is as stereo5 said, that it is probably a 3 person company, but the price of something equivalent in quality is a multiple and I'm not in a hurry so I'll hang for the moment.