I feel very fortunate with the service and turn-around I received from AI after reading these tales of woe. I bought a refurbished L3A from a dealer who sent it directly to AI for a warranty check. But only after I expressed my concerns to the dealer about just these service-related horror stories. I got a prompt call from Art when they received it and it shipped +/- a week or maybe 2 of the promised delivery. I think the dealer does a lot of biz with AI so that probably helped. Or maybe the audio gods just happened to be smiling on me that day. Love the L3A though am tempted to take a listen to the PS Audio BHK preamp as I have BHK 300s. In all though great sound - and perhaps uncharacteristically good service to report as well. Wishing the same to you all.
Audible Illusions M3B question
I month ago I decided to trade in my older AI Modulus 2 for a new M3B, sending in my money for a trade-in and have heard nothing since. My emails have gone without response, and phone calls to Jerry (described as service manager) are not answered and with no voice message ability--just rings. Needless to say, I am becoming worried that I've been scammed by these folks. Has anyone encountered similar issues? Any suggestions?