It's most likely the laser on the player, if they are still in business I am afraid you will need to send the spinner in for repair IMHO, good luck!
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dprincipato "I’ve had such bad luck with British CD players. Two NAD players crapped out, now the Arcam."
A lot of British audio equipment is very poorly designed, specified, and built especially the cheap stuff like Arcam and NAD they are not high-end at all.
Update: I just got the Arcam UDP411 back from the repair shop, and it’s still rejecting SACD discs, and red book discs that I try after it’s rejected the SACD discs. Seems if I power it up and down while trying red book cd’s, it eventually accepts it, and seems to play fine for a number of discs. If I try another SACD, it repeats the cycle. The repair shop’s response was “I have no answer, we tested, it was fine”. So, I wonder about the possibility of trying a regulated power supply? I’m afraid the repair shop won’t have a solution, they replaced the disc motor and laser assembly. I’m going to comb through the SACD postings to see if I can decide for myself whether it’s worth looking for another SACD player, or just try to find a reliable, good quality CD player, and forget trying to have SACD capability. This particular player has been a real boondoggle. Open to any suggestions, willing to purchase new, budget around $3000, must have reliable functionality. The very best sounding player in the universe that rejects your discs 50% of the time doesn’t sound good to my ears!