Arcam 73T player problem

I love the sound of this player---neutral, no filters that soften the sound. Recently when I press "Load" the drawer opens and then closes right away. It happens every other time I press "Load". Any idea how to get this fixed? Getting a new player, a more recent model is a good solution. But I would like to get this fixed first. thanks!
I had this same issue with my EAR and the distributor said it needed a new transport. It was replaced under warranty. I'm not sure which one it uses, but I don't think it would be expensive. It's easy to install yourself. If I could do it it's not that hard.