ARC Ref 6 - Is it normal?


I got my ARC Ref 6 two weeks ago, and I use 3 pieces of Nordost Sort Kones BC to bring up my Ref 6 to test the sound.  But when I switch on the power-on button, my Ref 6's display show "Low Line Detected" for almost 20 seconds then it back to normal (Display show "Mute").  Is it normal ?   Will it show this everytime now? THX.
mm622

Showing 3 responses by mm622

I aware this low current problem came from a heater was using when I switch on my Ref 6. And I just check this heater, the output is 1,000W !!
When I don’t use it, there warning message does not exist from my Ref 6. Everything is clear now. THX!
There is another problem I have found,  my Ref 6 cannot turn-on from time tom time.  I already check very careful my power cable is fully plugged into my Ref 6 and my Audience aR6-TSS power conditioner very tight. What I need to do is to switch-off my  Audience power conditioner, wait for about 10 seconds then switch it on. After this, I can turn-on my Ref 6. Recently I found this problem comes out very often.   But last month when the temperature was not very cold, I don't  have this problem (I just bought my Ref 6 in Jan).  I only have this problem  recently when the temperature getting  cold.  I guess maybe my apartment use a lot of current because many neighborhood use heater in evening.  At a result, voltage is drop.  Do you think this is the problem?  How can I solve this problem?  (but in my area - Hong Kong,  cold season is very short, maybe only 1 to 2 months a year).

Another thing I forgot to mention, I'm using a Shunyata 15A to 20A IEC converter for my Furutech DPS-4 power cable on Ref 6.  Do you think this is also a problem because of bad connection on Ref 6?

PS:  I just bought a 20A version brand new Shunyata  Sigma Analog PC for my Ref 6 today, I haven't use it yet and I hope it may solve this problem.
Reply from ARC customer services:

Your power conditioner may regulate the voltage, which would prevent the voltage dip that the REF 6 is detecting.