ARC Ref 150se bias question


Well, trouble in paradise. My brand new ARC Ref 150se which I bought as an unused store demo with 3 hours on the tubes (OK, almost brand new) does not check out bias-wise. The tubes are biased in sets of two. You adjust the lower numbered tube and a second tube is slaved to it. The "master tube" has a bias pot and the slaved tube does not. The master is set to 65mV and the slave is supposed to automatically be between 57 and 73. Well, three pair of my four check out just fine but on V5 (as labled inside chassis) when you set it for 65, the slaved V7 only reads 40 or so. The instruction manual is devoid of any advice as to what this means and what measures should be taken. Any advice short of taking it to a tech? As bought from third party for dealer, last thing I want to do is ship it back to the dealer.
fsonicsmith
Call me and I run you through it
 9732391799
 JohnnyR
Thanks a ton Johnny R!  I will call you tomorrow.
For anyone mildly interested, I posted the same question over on AA's "amps and preamps" forum and got much more in the way of responses, one of which was something I should have known; switch the "bad" master and slave tube with corresponding tubes for the other channel and see whether the low bias reading follows the tubes. Duh! I did that and the problem did follow the tubes which means it was a tube problem and not an amp problem. I bought two new, matched KT150s from Upscale Audio which arrived yesterday and biasing was now a breeze. The amp now sounds much better, from very good to amazing. Moral of story-don't panic and instead think about the obvious. Second moral-no matter who the manufacturer is and what their tube quality assurance program is, brand new tubes that measured well can nonetheless go bad in a hurry. 
Good to read about the issue being resolved- fsonic.
Happy Listening!