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Anyone having trouble with Tidal cutting out?

We have been quite happy with Tidal-- we got the fastest internet (100 Mbps) and it was going great until a couple of weeks ago.  It started cutting out.  I have eliminated the streamer (we have two and same thing happens on both), both are hard wired, and the internet tech guy says speed is 100 Mbps +.  I have unplugged everything.  Now I wonder if it is Tidal?  Has Spotify improved its sound? 

nmaudlin295n

Showing 2 responses by dbtom2

dbtom2
382 posts
 
What's your location? 
No problems here in rural Alabama. (Knock wood)

This has worked for others experiencing Tidal drop outs:

https://developers.google.com/speed/public-dns/docs/using?hl=en
dbtom2
382 posts
 
@theo 

is right. When experiencing network issues, it is always a good idea to disconnect the modem, router, and switches from power. Switching them off or resetting them isn't sufficient. 
Then bring the network back on line one device at a time, working inward from the modem. After a few minutes off, boot the modem. Then once the modem is fully communicating with the ISP's CMTS, usually a minute or two, bring the router back online, Then the switches, if any.  

I do this on my home network at least once per month. With the coming and going of several cell phones on a daily basis - some of which are used in other wifi networks and college campuses, it's always a good idea to do a reset.

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