No problems here in rural Alabama. (Knock wood)
This has worked for others experiencing Tidal drop outs:
is right. When experiencing network issues, it is always a good idea to disconnect the modem, router, and switches from power. Switching them off or resetting them isn't sufficient.
Then bring the network back on line one device at a time, working inward from the modem. After a few minutes off, boot the modem. Then once the modem is fully communicating with the ISP's CMTS, usually a minute or two, bring the router back online, Then the switches, if any.
I do this on my home network at least once per month. With the coming and going of several cell phones on a daily basis - some of which are used in other wifi networks and college campuses, it's always a good idea to do a reset.
Cerrot: I did check the speed with speed test and the speed is around 34 mbps down. The New Wave (my internet company) tech was at my house and said Speed Test is inaccurate, and that I should use the New Wave test. That test connects to various servers-- the closest one to me in Indiana is Illinois. The Illinois server shows 100+ mbps, but when I choose the Louisiana New Wave server, it varies between 30 mbps and 90 mbps. It's all over the place. The tech says the Illinois shows the true speed because Louisiana is so far away. That explanation sounded silly to me. I bet Tidal's server is "far away" too.
Based on the info you provided above, the problem may not be with your ISP.
How is your streamer connected to the Internet? Are you going direct to the router or using an Ethernet switch? What device are you using to stream Tidal?
I had similar "cutting out problems" and we determined that my router was not able to handle the streaming load. It seems that some packets in the router were getting dropped under high demand usage. We replaced my Linksys router with an Apple AirPort Extreme Router and my connectivity problem was solved.
My Aurender N10 Music Server is connected to a Luxul 8-port gigabit Ethernet switch and I can stream Tidal with no problems. I suggest you check the equipment between your streamer and modem to confirm everything can handle the Tidal streaming demands. The problem could with with the streamer device so please let me know what you are using (but I doubt this is the problem)?
You may need to replace some of this equipment.
Some additional items to check are:
1) Update your device firmware: Check to see if there are any firmware updates available for your device (router, computer, etc.). Device manufacturers regularly release firmware updates you can download to your device over an active Internet connection. Most devices also feature manual steps for firmware updates in the "Settings" menu. The user manual for your device generally includes information about accessing and managing firmware settings, as well.
2) Are there a lot of other devices connected to the same Internet network you are using that could impact the streaming speed?
3) Many streaming issues are caused by problems with your Internet connection and the hardware used (router, Ethernet switch).
4) Restarting your device, Internet modem, Ethernet switch (turn off for 2 minutes and plug back in) and router can resolve many intermittent connectivity issues.
Please keep us posted.