Anyone have problems w/McIntosh warranty


I live in the middle of no where/ mid-west USA,no local dealers within 100s of miles from me.I bought a NEW McIntosh amp from dealer and had it shipped to me.The dealer first asked me to verify that I had no local dealer and told me over the phone that all paperwork would be in the crate, to send in the warranty info supplied which I did..McIntosh informed me via a letter that because it was purchased over the phone and shipped to me the warranty is invalid/void..Im posting half in protest to their policies and the other half to warn potential buyers..Last time I buy McIntosh!!!!
missioncoonery

Showing 3 responses by superhonestben

Here is my take...You bought it from a Mcintosh authorized dealer...you get the warranty.

I am in the car bus and have been to court, there isnt a judge in the world who is going to let the consumer,who acted in good faith.left holding the bag, Mac can say whatever they want on their website, it doesn't matter.

I am a BIG Mac fan, and I understand their policy,BUT, in my opinion, they are swimming in the wrong pond by trying to "disclaim" the warranty based on HOW you got the product.
Nor can any Manufacturer disclaim the warranty based on what price you paid for the product.

Nor can any manufacturer shut off a retailer for discounting....hence..MSRP...Manufacturer SUGGESTED RETAIL price.

Think about it, you are travelling and stop in a Mac shop and buy a product,take it home, send in the warranty card,you get the warranty, you pick up the phone and order it over the phone....no warranty ???

What if you are disabled and cant physically make it to the shop,still no warranty ??

Like I said, I love Mac and support their dealer and products, but in my humble opinion, they really need to redo their policy.

I am not a lawyer, but if push came to shove, and consumer went to court over this.....it is a no brainer, the consumer would get the warranty, bet the farm on it.
To the OP, if it ever goes to court, you are covered,you did nothing wrong,neither did mac,but you will win on the warranty issue
I agree with the above comment, also how far is too far. I live in the Northeast, you can drive through 5 states in less than 2 hours. If you buy a mac amp in mass, and live in Rhode Island, do you not get the warranty because it is a different state, could be 20 minutes away.

In the 70s manufacturers used to have a policy about pricing, that did go to court and was quickly overturned.

again, how in the world does a manufacturer know how you bought it,drive by or ups,to that end this kind of policy makes no sense to me.