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Anyone get jipped by Reference Audio Mods?

Just thought I'd alert the community about my horrendous experience with Kyle at Reference Audio Mods (RAM).

I returned a leaking oil cap for exchange 7 months ago and to this day Kyle has -- yup, you got it -- said he'd take care of it and send me a replacement. 7 months.

Turns out he longer "is there" -- basically, his shop is now out of business for all intents and purposes.

Kyle does not answer calls nor does he reply to e-mails. If not a bandit on the run, then I guess he behaves and behaved in a manner that got him out of business...just utterly dreadful customer service and downright irresponsible. Can't think of any other sham in audio these days.

Stay clear and do not send your components to him for mods...you may not see it again and you sure won't hear from him too.
128x128khkenny

Showing 1 response by theoriginalthor1

theoriginalthor1
106 posts
 
i sent him stax headphone amp on presidents day 2012 for a voltage change of the japanese 100 volt to us voltage. finally got it back last week unchanged. he said that "the transformer was wired in an unorthodox way' I told him to take it to stax us repair- accutech which is in gardena ca, 1 hour from him. no word on why he didn't do it.
i don't think he has the faintest idea of what he is doing and he should be driven out of business untill he stops his internet marketing and subcontracts the actual work to competant people,P.S. If you go on head fi DON'T USE CAPS
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