I sent them my Philips SACD player to be modded after reading glowing reviews online and even in Stereophile. The whole power supply he modded burned out less than a year later. Kyle told me he couldn't fix it; there was nothing he could do; it wasn't his fault, and he wasn't refunding my money nor replacing my now useless SACD player. Worst experience I've ever had in decades of having hi fi as a hobby!
Anyone get jipped by Reference Audio Mods?
Just thought I'd alert the community about my horrendous experience with Kyle at Reference Audio Mods (RAM).
I returned a leaking oil cap for exchange 7 months ago and to this day Kyle has -- yup, you got it -- said he'd take care of it and send me a replacement. 7 months.
Turns out he longer "is there" -- basically, his shop is now out of business for all intents and purposes.
Kyle does not answer calls nor does he reply to e-mails. If not a bandit on the run, then I guess he behaves and behaved in a manner that got him out of business...just utterly dreadful customer service and downright irresponsible. Can't think of any other sham in audio these days.
Stay clear and do not send your components to him for mods...you may not see it again and you sure won't hear from him too.
I returned a leaking oil cap for exchange 7 months ago and to this day Kyle has -- yup, you got it -- said he'd take care of it and send me a replacement. 7 months.
Turns out he longer "is there" -- basically, his shop is now out of business for all intents and purposes.
Kyle does not answer calls nor does he reply to e-mails. If not a bandit on the run, then I guess he behaves and behaved in a manner that got him out of business...just utterly dreadful customer service and downright irresponsible. Can't think of any other sham in audio these days.
Stay clear and do not send your components to him for mods...you may not see it again and you sure won't hear from him too.