Anyone ever have claims for damage with UPS?


I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.
128x128barz1114

Showing 1 response by taters

I have all the responces and they all make sense.I know it is more expensive but let me tell you the way to go.Have your shipments packed professionaly by a packing company let them also ship the package for you.This way they are responsable if anything happens.Let them deal with the shipping companys if there is a problem.This way if you have a problem it is there responibility!