How much was your claim? I recently got paid on a very small claim ($60) with no problems, but I suspect your claim is much larger. A few questions:
Was the packing the original factory boxes? Did UPS inspect the boxes before accepting the insurance contract? Have they told you they have made the decision to not cover the loss?
You can try hassling them more, but they are used to it. They have built in bureaucratic filters that make it impossible to find a human being who has the authority and the willingness to give you what you want.
You might have to sue them. If there is a factual dispute as to the boxes, they might be willing to settle with you.
Good luck.
Was the packing the original factory boxes? Did UPS inspect the boxes before accepting the insurance contract? Have they told you they have made the decision to not cover the loss?
You can try hassling them more, but they are used to it. They have built in bureaucratic filters that make it impossible to find a human being who has the authority and the willingness to give you what you want.
You might have to sue them. If there is a factual dispute as to the boxes, they might be willing to settle with you.
Good luck.