A couple of months ago I shipped a heavy tube amp about 150 miles. I thought I had sufficiently protected it with bubble wrap and popcorn. They tell me when it arrived it looked like someone had thrown it off a tall building. All of the tubes had come out of their sockets, three were shattered, and the corner of the face plate was bent. The receiver said not to bother filing a claim as UPS would just say it wasn't properly packaged. I had the carton marked FRAGIL in several places.
Anyone ever have claims for damage with UPS?
I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.