Anyone ever have claims for damage with UPS?


I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.
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Showing 1 response by buckingham

UPS is fine as long as the package is overpacked to the point where you can drop it from a 4ft height with no damage. Martin Logans would be the last thing I'd think of shipping UPS. I think electrostatics should be shipped air only or BAX global. I get to file a claim with them this week too! Fun, fun fun....