I have the CD-600 as well and love it. I had an experience similar to your when I first got it, it came assembled and one of the side columns was bent slightly at the very top. Well not only did they ship me out a replacement immediately, they told me to keep the slightly defective one as well for my troubles. So I got two racks for the price of one, gave the bent rack to a friend for free and she is using and enjoying it to this day. So not only does Boltz make exellent products, they're customer service is exemplary as well. Don't hesitate to buy their products, they also look good and work perfectly.
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