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Another UPS oops thread

Recently sent a package UPS COD at customer request. I don't normally use UPS because of the OOPS factor, but did it this time anyway. Figuring that enough time had elapsed for the money to get back to me, but hadn't, I went to the local UPS office to find out where the money was. Local help did NOT know how COD money gets back to sender. Local supervisor did not know either. They did know how to use the phone though. Someone there told them that it likely comes back by US Mail. UPS website is no help either.
Anyone out there know how UPS COD money gets back to sender?

Moral of the story is that UPS has one less customer now, though it makes no real difference. FEDEX is a far superior company, though things can get damaged there too. But at least the counter help know how the company works.
sharri

Showing 2 responses by bryans

bryans
104 posts
 
Sharri,
When I shipped COD via UPS the money came via USPS mail. Now as for FedEx I like them better but not by much. Not sure why FedEx ground is different than FedEx Air. They are run as two different companies. You have to have an account for each one! Doesn't make sence to me but alot of things don't.
bryans
104 posts
 
Brian @ HelloSimplymusic,
I agree that FedEx Air is the way to go but it's not the greatest if you have a claim. I don't care who you ship with if something gets damage get ready for a battle. Well that has been my experience. As for FedEx ground and FedEx Air being two seperate companies and having multiple people doing the same job doesn't make good business sense. But whatever the reason if you have to ship go FedEx and pay the extra cash and just hope if doesn't get damamged :-)
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