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Another UPS Horror Story

I bought an Allnic T1500 amp here earlier this month. It was shipped in the original packaging by a UPS store from NJ to Seattle, fully insured. It arrived with a hole in the bottom corner and substantial damage to the amp (subchassis bent). I contacted the seller who refused my refund request and I processed a UPS claim.

UPS picked it up and did an inspection at their customer service center. They found no damage to the box (I have photos of the 6" hole in the bottom), did not look inside and have now sent it back to the NJ. Once again the seller has refused to refund my payment claiming he doesn't have the money to refund.

At this point the shipper will have my original payment plus the damaged unit, which might be repairable. Can a UPS claim be appealed? Can a UPS Store be sued in small claims?

I know I should never have given this back to UPS for "inspection". My best hope is that once it gets back to NJ they will ship it to the Allnic recommended repair shop in Pennsylvania and it can be fixed.
jarrett

Showing 2 responses by grannyring

grannyring's avatar
grannyring
6,436 posts
 
The seller is responsible to work with you period. Do not let him off the hook.

Never, never, never, ship a heavy and expensive amp with UPS or Fedex. Always go to a trucking company like Pilot Freight and arrange for dock to dock delivery. You drop it off at the dock and the buyer picks it up at the dock. Your amp will be shrink wrapped to a pallet all by itself and it will stay on that pallet until the buyer picks it up. I do it all the time. It is the only way to ship a heavy and expensive piece of gear. UPS and Fedex will break it. It will get abused. It will get dropped, turned every which way from Adam, and dropped again.

They are not set up to handle heavy and fragile gear folks. I had too many broken amps show up to ever use them again on heavy gear.
grannyring's avatar
grannyring
6,436 posts
 
Yes, often times less expensive than ups or fedex. I hope folks are reading this and benefit from what is being said here regarding the use of trucking companies instead of FedEx etc....
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