Another side of the "high end" from Wilson Audio

There has been some recent buzz about the new Magico as G_d's gift to audio. Maybe the best ever. One post talked about David Wilson's possible reaction. As pointed out by many before, there are many Holy Grails, all claiming some extrodinary advances in the state of the art. Neat. And wonderful for the hobby.

In mho, reviewing is about the "magic of the moment in the particular space being used." This is not to say that reviews are right or wrong but rather have many more factors than even the best reviewers can accuratly describe. Of my "memorable moments" in the audio world, many are from systems that had limited pretention to the high end. So...

This is a long overdue thank you to Wilson Audio and an effort to add an objective element to the gestalt of "high end audio." Years ago I had need to talk to Jerron at Wilson who was their point person for service issues. I had taken some time off to do a high end A/V dedicated room for a friend. Electronics were mostly ML's best and speakers were Wilson. By Wilson I mean Alexandria's in front, Maxx's for rears, Wilson center, two Wilson subs and some Wilsons on the walls for extra channels. Now that is a lot of Wilson. There were multiple issues, only one of which was Wilson was directly responsible. Not to mention that ny friend is OCD (obsessive complusive disorder) about his system. As an installer, I was paid well. Not so much as his therapist. Jerron and Wilson went well beyond reasonable to accomdate my friend and were heroic to make sure he was satisfied. With my own Wilson's, Jerror recently came through with more that he would have been required to do. I have seldom received this level of service in any situation. This company is commited to customer service. I am currently 8 months into trying to get an older ML pre amp fixed with no light at the end of the tunnel.

Can't tell you about Magico service, they're probably excellent. My point is that everything eventually has some problem and getting anything fixed in a throw away culture is mostly a major pain. Chris at Parts ConnXection is another great help and stands behind is product. I am sure therre are many more. It seems to me that service is an issue that needs to be considered in any high end purchase.

Again, thank you Jerron. You have been most helpful, knowlegable, and truly supportive.

Denny Daniels