Here's a ''dealer'' story. I purchased a Sim Audio integrated amp a couple of years ago, on the dealer's word that the unit was a demo, and that it was current year production, with no technical issues whatsoever.
Could never get used to the Moon sound, so I sold it on the used market 3 months later.
The new owner checked with Sim Audio ( something I should have done myself but did not as I trusted the dealer), turns out the amplifier was over 2 years old, a traded-in unit (not a demo) and had been in service several times.
The guy I sold the amp to wanted his money back and was furious. It took it up with the dealer asking him for a partial refund, or a full refund - his choice. I made it clear that it was like I was sold a current year car with 10,000 miles on it, and it turned out to be a 3 year old car with 60,000 miles on it. Keep things simple with dealers, always.
He just would not do anything. I took it up directly with Sim Audio, A certain Mr. Kosta (or Costa). He would also not do anything,refusing to help me, not even curb his dealer that had taken me to the cleaners with this amplifier, on false information. He just defended his interest. I remember the Sim guy laughing at me when I told him that the dealer had confirmed current-year production - he said that the serial numbers on the units do not show production date, so I must have made this up.
So, I was left in the cold by the dealer. That's current practice. But to be left out by the manufacturer too, that qualifies for a lifetime membership in the avoid-at-all-cost club.
Never again for me with this dealer. Never again with anything with the Moon or Sim Audio badge on it. Talk about a Mickey Mouse operation.
Could never get used to the Moon sound, so I sold it on the used market 3 months later.
The new owner checked with Sim Audio ( something I should have done myself but did not as I trusted the dealer), turns out the amplifier was over 2 years old, a traded-in unit (not a demo) and had been in service several times.
The guy I sold the amp to wanted his money back and was furious. It took it up with the dealer asking him for a partial refund, or a full refund - his choice. I made it clear that it was like I was sold a current year car with 10,000 miles on it, and it turned out to be a 3 year old car with 60,000 miles on it. Keep things simple with dealers, always.
He just would not do anything. I took it up directly with Sim Audio, A certain Mr. Kosta (or Costa). He would also not do anything,refusing to help me, not even curb his dealer that had taken me to the cleaners with this amplifier, on false information. He just defended his interest. I remember the Sim guy laughing at me when I told him that the dealer had confirmed current-year production - he said that the serial numbers on the units do not show production date, so I must have made this up.
So, I was left in the cold by the dealer. That's current practice. But to be left out by the manufacturer too, that qualifies for a lifetime membership in the avoid-at-all-cost club.
Never again for me with this dealer. Never again with anything with the Moon or Sim Audio badge on it. Talk about a Mickey Mouse operation.