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Another Dealer sets the Bar LOW

Just wanted to post my most recent experience with a dealer and new speakers. Went to get a pair of speakers and got talked into (my fault) what must have been the last new pair of a now discontinued speaker. Great deal (I thought) but got them home and their size and requirement for more power caused me concern. They are great speakers just a bit LARGE for some set-ups.

I went back to the dealer less than two weeks later (the earliest I could make the journey) and asked if I could trade them back in. I explained they were not working in my set-up.

Mind you I have purchased several things from this guy - I have been a good customer (again I thought). His idea of a deal was he would give me $700 less than what I paid for the floor model speakers against full retail for another set that would work better in my home.

The good news is in the end it all worked out and I am happy with the speakers and a new integrated I bought on Audiogon (more power). Thanks Audiogon and all the members for re-engineering the market and idustry to make it better. Retailers like this guy need to adapt and offer a higher level of service to survive.
patriot

Showing 1 response by chuck

chuck
201 posts
 
Patriot,

I agree that a lot of high end dealers have become akin to snake oil salesmen. I understand the need to make money, but the way some dealers conduct business makes me wonder how they stay in business. The only issue i have with your transaction is that you should have stipulated that the speakers may not work in your room and that you would like to try them first before paying for them. I feel this is pretty standard practice for speakers. Speakers are the most finicky part of a setup and you never are quite sure how they will sound in your room until you hear them. Next time leave your credit card number as collateral and try a in home demo before comminting to buy speakers.

Hope this helps,

Johnny
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