I spoke with the service manager this morning. I reviewed my findings. He asked that I bring the amp back and give them another chance to work on it. I asked for the opportunity to ask some questions.
I didn't get excuses and was happy about that. The one thing that came to light was that the tech knew about the meters being dirty. He's know in the shop to do good work but sometimes miss details. They say he can fix anything.
My take on it is that he's honest but perhaps not aware of expectations that most of us in this community would find normal. My impression is that he cares (works 5am to 12pm 4 days) he's old school but not precise.
I'm not looking to shame this older gentleman or make a big deal about my standards. I'm simply going to request a refund for the work done on the amp and send it to Audio Classics.
I was skeptical of the local, easy route, but wanted to have faith that it would be an easy, local fix. In hindsight my grade wasn't any better than his. Kind of sad, and as most agree, kind of the new normal.
Thanks for all the advise and I'll update when I have real progress.
I didn't get excuses and was happy about that. The one thing that came to light was that the tech knew about the meters being dirty. He's know in the shop to do good work but sometimes miss details. They say he can fix anything.
My take on it is that he's honest but perhaps not aware of expectations that most of us in this community would find normal. My impression is that he cares (works 5am to 12pm 4 days) he's old school but not precise.
I'm not looking to shame this older gentleman or make a big deal about my standards. I'm simply going to request a refund for the work done on the amp and send it to Audio Classics.
I was skeptical of the local, easy route, but wanted to have faith that it would be an easy, local fix. In hindsight my grade wasn't any better than his. Kind of sad, and as most agree, kind of the new normal.
Thanks for all the advise and I'll update when I have real progress.