If you run a search in the archives, you will find a number of threads on good customer service. To those noted above, I can second Classe' and add BAT. 24 hour turn around on both brands. SMcAudio sometimes a tad slow, but VERY personal service, great communications. SOTA the same; not always the quickest but they make you feel like a long-time customer and when you call you speak to the owners. Lots of helpful consultation/advice on used products. I strongly agree that if you are paying top $, you deserve top service.
Am I wrong?
to expect quick service when eq breaks. I've been at this hobby for 25+ years and have had my share of broken equipment . I am getting tired of it. It's always a pain when one's system is down, fortunately I usually have enough stuff laying around to fill in. My latest example, I won't mention the manufacturer, is a $5000 component, fully upgradable, lifetime warranty, sounds great etc....malfunctions after 3 months. Now, I've got to pack this behemoth up, double boxed, ship it across the country and wait it looks like at least 30 days or more to have it repaired and sent back. Slow to answer e-mails, etc. Here's what I think - tell me if I'm wrong. Put my repair at the top of your list - I'm a longtime customer, send me a quality loaner. Instead, I have to wait - then out of the blue it will be on my front porch one day. I am tiring of this - I'm getting to the point where I am going to maybe sacrafice sonic satisfaction for excellent customer service. I am fortunate enough to drive a BMW - pretty sizable investment like my component. If something goes wrong they supply a loaner. I do have kudos for conrad-johnson - took a preamp in on a Thursday, technician called on Monday - picked it up on Tuesday. Thats what I'm talking about!