Alpha Core Goertz


Anyone else notice that their customer service is beyond unhelpful...but insulting?

I tried to order 2 banana plug terminations with them and one month later they've yet to send them. Dropped the order twice.

I'm selling these cables and working with a company that can help me. Too bad they lost my business for a $30 dollar order.
abdou

Showing 2 responses by wberdan

Just wanted to put in my two cents...
I read this thread months ago, and coincidently decided to purchase some AG1 speaker cable from them. Alpha-Cores online shop did not have the length I needed, so I called them directly. The person I spoke to on the phone told me they only take orders online, and they suggested I email. So, I emailed and was told of course I could get them in any lenth I desire, and to consult the pricing chart (I had already told them the exact length and terminations in my email- I only needed an invoice). Since then, I have emailed once a week for almost a month, and never received a reply back again. No ordering instructions- nothing.

I have never had a company ignore my business as well as that one did.

Not recommended based on my (non)customer experience.

Will
Swirl,

Thank you for mentioning the Cable Company.. I asked them questions re: pricing, and they were very fast to respond with a full price quote and ordering information within a day.
Based on our experiences, I would not suggest contacting Alpha-Core directly... they seem to just not care about direct sales. Props to Cable Company for wanting business, and being helpful.

Will