I gave my Allaert Finish for complete rebuild ( cantilever, magnet,case) in june and received it back in october, like new. May I suggest upgrade to MKII, a very wonderful cartridge.
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Dear Tpsonic: I did send the cartridge directly to Jan, but I live in Belgium and curiously we have no Allaerts dealers here. So I recommend that you send him an e-mail to ask him what is the best way to do that. Jan is a very helpful person, he will tell you the cost of repair and estimated time to do it. The repair prices are reasonable.
I have thoroughly enjoyed this cartridge,though it looks like I may need another,while this one is re-built/repaired.Am considering the Soundsmith "Voice" as the interum contender w/o over-spending.It sounds like an interesting cartridge.Can anyone comment on its' durability? I use the cueing on my Encounter arm,as I have limited vision dus to my diabetes (vitrectomy/cataracts).
I have sent the cartridge to "The Soundsmith" to be evaluated.Upon determination of the problem,it will be forwarded to Allaerts for repair/re-build.Jan Allaerts has contacted me,after sending an e-mail.He stated that the cartridge was built in 2003 and that I should check the input of the phonostage for DC voltage.I understand the cartridge is now being built with a ruby cantilever,which I may have him add during its' repair.
Is it unusual for a cartridge built in 2003 to be sold as "new" by a dealer? As I understand it, these cartridges are in high demand and there is a wait for their delivery.
Thanks for all the help and comments.Best regards,Tom
Tom, did you understand why Jan asked you to "check the input of the phonostage for DC voltage"? You definitely should do that. If the SoundSmith reports that it has a fried coil, that's probably the reason. Jan's cartridges have EXTREMELY fine coil wires that are easily burned by improperly designed or operating phonostages.
I have decided to tear apart the phono system and re-examine each part of this equation.When I put the cartridge back in,I want to know that each part is up to spec.That way if there is a problem,I know where to look to diagnose.
I have received another e-mail from Jan Allaerts.He has advised me to "not let anyone else touch the cartridge".He also wishes that I send the cartridge to him directly and under insure it with UPS.I am a little uncomfortable with this .I plan to contact Hart,at Audio Advancements to inquire whether he will help with this situation.
I understand that there is a 5-year warranty on it,except for the diamond and cantilever.When I asked about warranty in a previous e-mail,it was not addressed.I am now wondering whether I bought a "trade-in" or demo cartridge.I was told by the dealer that he wanted to mount and listen to the cartridge,prior to shipping it to me.I bought it in good faith that it was a "new" cartridge and no mention was made of any other situation pertaining to it being otherwise.I will be laying out some hard earned cash to have each piece inspected,along with the arm-wiring,phonostage et all.
TP, as long as you have your receipt, noting the serial no. of the cartridge, there should not be a problem. I'm not sure why JA wants you to send it directly to him. If it's currently covered by a warranty, then I believe the dealer from whom you purchased it is the responsible party.
JA might have a perfectly good reason for his request, but first, for your own protection, you should have it in writing from JA and the dealer that there is a warranty currently in effect.
I sent my cartridge directly to Jan by insured post. It's quicker. He emailed me once he'd received it and usually answers his emails.
I think he's quite proprietorial about his carts and doesn't like anyone else rebuilding them. Mind you, his rebuild costs for a top end cart are pretty reasonable.
I've decided to take Mosins' advice and buy a back-up.Having virtually fell in love with my Allaerts,I have decided to pick-up (no pun intended) another Allaerts.This time I will deal directly with the importer (Hart-Audio Advancements).I am digging deep into my pockets,but having had this GREAT an experience, it would be impossible to turn my back on these cartridges.I plan to grab an Eco II and evaluate it against the sound of the original.This should give me time to decide whether to update mine to the "II" or to "original" status.
I am hoping that Hart/AA will help me out with said "warranty",as the dealer is not returning my calls.
This is not the first problem to have arisen with him.The other, being asked to pay for an armboard that should have been included with my table.That required contacting the company directly,prior to getting results.I can only hope that I will have a similiar conclusion with JAs" Eco cartridge.
Gave a couple calls out to a few dealers.Was able to pick up an Allaerts Eco at a good price.That should keep me spinning vinyl,until the first one comes back.I know that I have thoroughly enjoyed this cartridge and did not want to experiment with another when money is tight.
Thanks again for all your thoughts and to those of you who contacted me trying to help.Happy Listening.Tom