Aesthetix stellar customer service

I wanted to share a great customer service experience. I have enjoyed my Aesthetix Calypso pre amp for 5-6 years. The remote control stopped working last week. I e-mailed Aesthetix, told them the remote wasn't working and what I had done to try to get it to work. I got an e-mail back from Glenn in about an hour asking for the serial number and my address. I sent the requested info back and received another e-mail from Glenn stating that they would send me a new remote at no charge. It made my day, Thank you Aesthetix.