So did Oppo.....that's not that unusual.
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I dealt with Jim White when I took my Rhea phono stage in for a circuit update/minor mod some years back. It took a little bit of effort to get ahold of him, but once I did Jim was really, really terrific. I dropped my unit off in North Hollywood and he had it up and ready inside of a week. When I returned to retrieve it, Jim even took me thru a brief audition of the prototype Atlas amp he was working on at the time.
Just a class act in every way... so I'm not surprised that the OP had a good experience.