Sorry to hear that. I had excellent service and response from Aesthetix when I sent my Janus preamp for service.
Aesthetix Service Runaround
Hi everybody.
On January 2 of this year, I packed up and sent into Aesthetix two preamps, a Callisto Eclipse and an IO Eclipse for repair.
Today, 2 weeks short of five months later, I still don't have my amps back.
I've sent any number emails and made numerous phone calls, and I'm always told they're being worked on. By now I realize I'm just getting the good old runaround. Lots of apologies, no explanations, and no ETA.
I'm wondering if anybody else has had a similar experience. I'm about ready to give up.
On January 2 of this year, I packed up and sent into Aesthetix two preamps, a Callisto Eclipse and an IO Eclipse for repair.
Today, 2 weeks short of five months later, I still don't have my amps back.
I've sent any number emails and made numerous phone calls, and I'm always told they're being worked on. By now I realize I'm just getting the good old runaround. Lots of apologies, no explanations, and no ETA.
I'm wondering if anybody else has had a similar experience. I'm about ready to give up.