No this is not normal contact Asthetix.
15 responses Add your response
I have a IO it was a bit noisy not bad developed a power supply issue sent it in paid for the eclipse upgrade 6 or 8K came back unbearably noisy! Called Glen said yea he noticed it was a little noisy, WTF I sent it in paid a small fortion to make it perfect, they also took forever on the repair. They offered no solutions to the noise said I could send it back and pay for another repair! Through the thing in a closet and it has been sitting there since, was so frustrated and broke have not listened to vinal in 2 years. Might be good new out of the box but the things sucks other wise and the company had no idea how to fix them or is unwilling it is just to cmplacated and to many tubes. Have there mono blocks as well and they have a mysterious issue where they just shut down, I would avoid the brand. The only good thing they have is there clyspo have had 2 of those both great.
OP, sorry to hear about your problems. I had similar experience with Aesthetix, it took about month and a half to get a reply from the headman ~ Jim White. Dropped the brand altogether and decided to go with Modwright Instruments.
Dan Wright is a great guy, very knowledgeable and top notch customer service.
After reading this I can only conclude Aesthetix must have changed a lot since I owned them. My IO and Callisto were first rate and transformers were quiet. Yes, finding superb, quiet tubes is tougher than ever especially if you love NOS variety.
Perhaps as long as they have been around these few posts represent only a few dissatisfied customers ?
I'm surprised Glenn and Jim White did not respond to complaint about noise. I know there was a transformer update some years ago and if I recall it involved Mercury Magnetics transformers.
rost, sorry to hear about your difficult experience and happy to hear your local dealer is helping you. I have a system with Aesthetix electronics and dealing with Jim White has always been a great experience.
I upgraded my Aesthetix Rhea to the Signature version and it came with a new warranty when the work was done. Maybe yours would have received an extended warranty as well.
Best of luck in resolving your problems.
jperry583 posts04-18-2016 2:14pmrost, sorry to hear about your difficult experience and happy to hear your local dealer is helping you. I have a system with Aesthetix electronics and dealing with Jim White has always been a great experience.
Unit was sent back to Aesthetix. They were very kind but after extensive listening couldn't find anything wrong suggesting it was possibly due to line voltage matters suggesting I try a line conditioner, which I did but only made matters worse. Noise increased considerably, not only from the IO but now the transformers of my amps were also buzzing loudly. So I disconnected the line conditioner and although the IO was beginning to show much promise without even being broken in, transformer noise issues aside, ultimately returned the IO and am now on the hunt for a quiet tube phono stage. MalValve looks quite interesting.