I agree, thus far I've had very good customer service provided by the Music Room.
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Saturday Audio Exchange, Saturday Audio - Chicago audio store with new & used hi-fi equipment for music lovers Music Direct, I recently purchased a Musical Fidelity NuVista Vinyl Phono Preamplifier from them, I tried it in my system and it just didn't sound right so I called them and took it back, no questions asked full refund.
I just purchased an SP-6 preamp from Echo Audio in Portland. The protection circuit failed and my local shop repaired it.
I sent a copy of the invoice and a pic of the 7 replaced parts to Echo and my card was credited for the entire repair right away.
Excellent attitude and great service. The pre-amp sounds wonderful on my Maggies, replacing a Luxman CL-32 that finally failed after 40+ years (channel gain imbalance that is evidently not able to be fixed by Luxman).
@richopp Thanks for that tidbit. I'd add this: I ordered some Sennheiser headphones from TMR as a gift. The case has some discoloration on it and I asked for some compensation; without argument, they credited me $10. No argument, just did it. I know that's not a big deal, but the lack of debate/agitation about even small things does a lot to keep me sweet on a retailer.
Echo is the best place I've found. More than once Kurt has talked me out of buying things because they might have only been a sideways move from the component I was considering replacing, not a good fit with my other components, etc.
I have had a couple of instances where there were issues, one when a used cartridge arrived with no diamond on the stylus, they gave me a full refund and another where a vintage automatic turntable wasn't returning correctly, they fixed it right away and I still have it and it works perfectly.
It's such a great place, that I almost hate to mention it because I often see things show up on their website that I want and someone else has already snatched it up. Their prices are close to unbeatable.
TMR is great too, I've had good experiences with them, including when I purchased a preamp that showed up with some broken capacitors. They paid to have it returned and repaired it quickly.