I had a similar experience as Neils. They claimed it wasn't their fault since the box didn't have apparent damage. The package had taken such a hard hit that the screws popped out of the chassis. I ended up having so many problems with them that I went to the Fed-Ex web site and called the corporate number instead of customer service. I then asked for the name and number of the president of Fed-Ex Ground. I was only able to connect to his secretary. She was horrified at the 3 months it had taken and the B.S. and had someone out the next day from an independent inspection service. I still only got 2/3 of my claim paid but it was better than nothing. My advice is to use Fed-Ex Express instead of ground. I was even advised so by Fed-Ex. Also go to the top. You can also get the big mucks phone numbers from the investor relations dept. on the web or a perspectus.
Advice on how to get FedEx to pay up on damage
HELP! I recently shipped a subwoofer via FeEx ground. I put it in a heavy box with a lot of packing around it including about 6 inches of padding on the top because the speaker and grill are on the top. I marked the box all around with bright red arrows labeled "this side up" since it was very heavy and turning it over could damage it. Guess what. The grill and speaker were damaged and FeEx is claiming it was not properly packed. I figure they turned it over. Does anyone have any advice on how to proceed with this? I have spent hundreds of dollars shipping via FedEx recently and this is the first problem I have had. This is complicated by the fact that the speaker is now 2000 miles from where I am. Any thoughts?