I would like to give a BIG shout out to Adirondack Audio in Queesnbury, NY. I had never heard of them until I went looking for an authorized Technics dealer. There were 2 in my area, Adirondack and Fidelis. I sent both dealers email last Sunday evening, inquiring about trading in my 1 1/2 year old VPI Prime for the new Technics SL1200G TT. I received a message from Jason Tavares who is the owner of Adirondack Audio the very next day (Monday on which they are closed) offering me a very fair price on the deal. I waited until Tuesday early afternoon after hearing nothing from Fidelis. I called Fidelis and after about 4 hours later, called them back and they offered me a price of $1000.00 less for my trade in than Adirondack Audio offered. I called Adirondack the very next morning (Wednesday) and spoke both to my salesman, Frank Affinito and Jason who is the owner. I committed to the deal and told them I would drive up the next day to make the trade.
At that time, they also offered to mount my present cartridge on the Technics and to go over the entire set up with me. I offered a down payment but they said it wasn't necessary. My wife and I arrived the next day around 10:30 in the morning and while the owner was getting ready to set up my new turntable, I was given the grand tour of the store by Frank. The store is one of the nicest and certainly one of the cleanest and neat audio store I have been in. Their sound rooms are all very nice with a wide range of equipment in many price ranges. They have 2 floors with many different brands and systems. The entire time I was there, both the owner and salesman were extremely friendly and chatty with me and I was explained every aspect of the turntable, etc.. When iot was time to leave, my wife and I were thanked over and over again and we were even given recommendations for good quality local restaurants for lunch.
This one of the BEST experiences I have had at a high end store, between the friendly staff, getting back to my email immediately and taking care of business. I highly recommend them to anyone who is looking for great personalized service. Thank you both Jason and Frank!!! Please note I have absolutely no affiliation with Adirondack Audio, I am just a very satisfied customer.