2. analog
  3. 1188272921

Acoustic Sounds Customer Service

I recently made my first purchase from Acoustic Sounds- 3-180 gram LPs and 50 of their poly lined inner sleeves. LPs are fine, but the sleeves were warped when I unpacked. I split into little piles to see if they would relax but never did. They bundle up when you try to put an LP away. So I did receive an RA from A. Sounds, but they refused to pay shipping back. I realize companies have policies but when they clearly have shipped an inferior or defective product, I believe they should look outside their policies and take care of the customer. So now I'm looking for another company (Music Direct?) to buy my analog from and also some inner sleeves that will lay flat. I know there's a recent thread on inner sleeves and I will read for recommendations. Anyone else unhappy with A. Sounds service?
ehaller

Showing 1 response by maineiac

maineiac
649 posts
 
I have the same frustration, me having to pay shipping to return a defective item, hardly seems fair, but that is the bargain that I struck when I decided to purchase from Acoustic Sounds. If you look at their return policy, this is very clearly spelled out.

You don't ask your local brick and mortar store to reimburse you for gas money when you bring back an item to them do you? Hopefully, the incidence rate is acceptable and when it does happen it is not worth worrying about. I see the principle of the argument but in balance it doesn't really matter - at least to me.

I have had nothing but great service from AS and MD, they are a fantastic resource and I feel like I am treated fairly, especially since they are clear about the return policy.
More to discover