Acoustic Signature Turntables

I can't believe this thread! I paid Gunther directly several hundred dollars through PayPal (so it's traceable) early 2007 for a second armboard and a record clamp for my Final Tool. He conversed with Thom Mackris briefly about making sure the new armboard would match the TriPlanar tonearm Thom was selling me, then - BAMMM! - NOTHING SINCE! I emailed the guys at High-End Palace once about Gunther taking my cash and scramming, but they never replied (fair enough, they're not his daddy). As a strange coincidence, within the last month I thought my motor had broken, but now I wonder if it's the power supply. I'm so over Gunther stiffing me, I've about decided to move on to another table, but it's a shame, it's a very good machine when it works.

I first posted in this thread 1.5 years ago, and I can't believe it's still active. I ultimately received very good service from Otto, although I must caution that there are a couple of addresses used by Acoustic Signature, and they are very particular about which one you send items to be repaired to because it affects their import duties. That issue aside, it seems at best incongruous that a company making some of the best turntables around (the very best for the money?) is plagued by such service issues.

Sorry, no additional ideas come to mind. I never tried phoning them, although i guess that would be an option. Otto was very responsive to emails about a year ago, seemed to want to undo all the bad p.r. Gunter had generated. Hope they can eventually get it all together, for everyone's sake. Good luck.