Acoustic Signature customer service


So, I was kicking back on a Sunday and thought I would send out a service email to them a about a bearing pad. Five minutes later Gunther responds and continues a two hour email conversation giving me several options.

Frankly, I was shocked and delighted by his quick and courteous response. It looks like he'll have me taken care of quickly. And, all this attention and it is for an older Thorens TD 850 he made for Thorens years ago. Now that is service!


raymonda
A late night listen session went on for a few more hours and the speed remained steady. 

I checked again gain this morning while listening for 45 minutes or so everything is spot on and tight.

Hopefully long term holds up and or Gunther sends me out a few more thrust pads for well into the future.
Well, it has been over 10 days and I haven't heard back from Gunther. I hope my praise wasn't premature. Fortunately I found a solution that works perfectly and didn't cost me a penny. Speed is now rock solid and very stable.

I will report back when I hear back from Gunther in order to update folks with their customer service.
hi raymonda interested in your td 850 which i have with an audio note tonearm3  how much improvement did the origin live motor make accepting that this is totally subjective

If your stock motor is working I would not consider changing it. Mine had an intermittent issue that I could not track down. Getting parts from Acoustic Signature is nearly impossible. If it needs to be replaced then I think you would be happy with the Origin Live system. It is quiet, easy to install, adjustable and stable.

i still haven't heard back from Gunther in regards to my thrust pad. I'm glad I did the repair, as it solved my problem. I'll shoot him another email and see if I can get e response.
i also had a speed problem with the motor PSU set for 220/230V my power supply(Australia) 240V and i measured it as peaking at 254V was cooking the unit a voltage regulator sorted the problem