Acoustic Signature customer service


So, I was kicking back on a Sunday and thought I would send out a service email to them a about a bearing pad. Five minutes later Gunther responds and continues a two hour email conversation giving me several options.

Frankly, I was shocked and delighted by his quick and courteous response. It looks like he'll have me taken care of quickly. And, all this attention and it is for an older Thorens TD 850 he made for Thorens years ago. Now that is service!


raymonda

Showing 1 response by acman3

Raymonda, I've been waiting for Gunther to send me a belt for my turntable since Jan. 2013. I send him the email chain about every 6 months or so, just to remind him what kind of person he is, with the PayPal receipt. Never a response. 

I let the date for doing something about it slide by so I will accept blame also. 

Be careful when you send him money.