They are the oldest american family owned company in the audio business. I have been dealing with them for over thirty years and always received outstanding service.
A Shout-Out for Grado Service
I think that above-and-beyond service from a high-end company deserves some press, so here goes: I bought a pair of Grado GS100i Headphones from Music Direct in November 2012. I took very good care of them, but the varnish/poly finish on the wood just deteriorated. I never really took notice until recently, but by the time I noticed, the phones were out of warranty.
I contacted Grado, who told me to send them in for service. I fully expected them to say they could refinish them or replace the wood parts for hundred or two, but they just replaced the phones for free. I don't know if they just replaced the wood or gave me a new pair, but they look beautiful.
Unfortunately, great service is all too rare nowdays and we should all try to support the companies, especially American companies, that go out of their way to please their customers. So, if you happen to like the sound of Grado products, you can feel very comfortable buying one, as I'm sure you will be well taken care of. That's it.
I contacted Grado, who told me to send them in for service. I fully expected them to say they could refinish them or replace the wood parts for hundred or two, but they just replaced the phones for free. I don't know if they just replaced the wood or gave me a new pair, but they look beautiful.
Unfortunately, great service is all too rare nowdays and we should all try to support the companies, especially American companies, that go out of their way to please their customers. So, if you happen to like the sound of Grado products, you can feel very comfortable buying one, as I'm sure you will be well taken care of. That's it.