No, Paypal is not telling the whole truth. I sold to a person who decided to put a claim into Paypal because he did not get the item in one day! No kidding. PayPal locked up these funds from my account with no questions asked. PayPal will do what the buyer wants with no good reason.
Your buyer can make any silly claim and the funds be held so the money is not yours.
Your buyer can make any silly claim and the funds be held so the money is not yours.