Everything is good AR as long you can at least spend 15 Grand on some of there units
- 50 posts total
- 50 posts total
I have had a few back and forth emails with ARC, first about purchasing a remote control for my LS15 preamp and the second time was about identifying the version of my newly acquired SP8 preamp. Lets see, LS is about 18 years old and the SP8 is about 36 years old. This was all in the past 6 months.
I'm not complaining, they helped me out on some older gear when they could have just said it was obsolete.
Heck, they will still service either unit. How many audio companies can claim that?
I want to say a hearty thank-you to Jeff Haagenstad of Exogal for putting his perspective into this topic. I appreciate the positive comments. But why not address the questions that remain unanswered; who is going to replace Ward Fiebiger with engineering of progressively better sounding designs? How is ARC going to dispel attempts by McIntosh to save money by sharing parts, designs, assembly processes and even circuits? I am NOT emotionally tied to ARC. I am not like that 65 year old Chevy Corvette fanatic who walks around with a Corvette ball cap and leather jacket at all times in public and has owned eight brand new Vettes. I am happy to switch to something else. I might. History teaches us that ARC’s future is tenuous at best save an independent buy-out/break-out. Will the factory remain in it’s original location during the next five years? I would be shocked.
Things have changed there.
My Ref5 has been at Service Repair for about 5 weeks. I actually received a notice on 9-17 that the repairs were completed and that I would receive a statement and the unit would then ship. I never received the statement and when I asked I was told the unit was in shipping and when it was ready I'd receive the statement. So far nothing.
Back in 2017 I'd sent a Ref 2 in for repair and turn around time was about a week. From repair complete to billing to shipping, 2 days. That's a metric I can't question.
The thing that got me to bring this up is not so much the exaggerated time line but that today I received my survey for the repair work even though my Ref is still waiting for billing and shipping.
I think what some of us are experiencing is what happens when a large company acquires a smaller company. They may well leave the core business alone, the guys designing and building the equipment, but try to meld other functions into the larger business. Things like customer service and billing and shipping will no longer happen with the original company but be handled by the acquiring company where those costs can be reduced by combining those functions between all the branch companies.
Sending a repair survey before shipping the unit is Big Company thinking. That's how large companies work. You and I know the survey results will be poor but big companies don't think that way. It's total Dilbert.
Me? I work for a large corporation that has acquired other smaller companies so I speak from experience. It's how things work in the real world.