I have to second your comments. Thiel is just a first class company that stands behind their products.
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I too am a big fan,,, They are without a doubt the finest in customer service, Shari is aces. I went to upgrade my Thiel CS-6's and thought of looking at or in this case listening to some competitors and could not bring myself to stray I went for the 7.2's without reservations . I may have found a better speaker and maybe saved some money but the piece of mind that comes with doing business with a top shelf company can not be discounted.
I totally agree. I have CS6s and recently pruchased their SS2 Sub with the CS6 passive crossover. I had a small hum problem with the sub, not necessarily Thiels problem, it could have been a grounding issue with my system. here was no question from Shari about what needed to be tried and she IMMEDIATELY sent out a new sub amp. I installed it (it was easy) and this "solved" my problem. I will remain a devoted Thiel enthusiast not only for the musical enjoyment they bring to me but also to support a fine company that cares about its customers and takes action to validate that support.
I'll jump on this bandwagon, and give a shout out to Shari as well. She provided me with an astounding level of customer service, and also took care of some potential problems for me with grace and true concern. And I also told her that I had purchased my speakers (CS3.6) used. I had been a Thiel fan for years before I was able to afford them, and I am even more entrenched now. The fact that they make some amazing speakers certainly helps, too!
It is refreshing to know that the "art" of customer service is not dead!
I can only say the same guys. Recently my daughter pushed the dust covers of my CS6 speakers very badly. I called Shari on Friday and on Tuesday I received the new covers by FedEx. On Wednesday the covers were changed and on Thursday I listened to music again. Not to mention that I also received a pair binding post free of charge. Thiel's customer service is just exemplary.