|Problem: Submitted feedback is being contested|
06-15-2002: Gsusott initiated process
06-15-2002: Kustoff submitted response
Gsusott describes the events as follows:
06/09 We agree on $1200 for the price.
06/09 I get approx. $1165 because the buyer used a credit card. The ad said plus shipping and I got no shipping amt.
06/10 I cancel the sale by email because I was upset about being underpaid.
Gsusott is requesting the following resultion:
The feedback is incorrect. I did not cancel to take another offer. I cancelled because I did not get $1200 plus shipping.
Kustoff describes the events as follows:
We agreed on price and that I would pay by PayPal. No mention of shipping occurred in our dialoge regarding sale or agreed final price. I pay agreed amount. THEN he sends email requesting $53 for shipping AND requesting Paypal fee which he'd not asked for when sale amount was agreed. I am travelling internationally so 48 hours elapses before I receive his email requesting this additional payment. When I receive the request, I do not argue ths additonal amount, and I make the additional payment by PayPal. Buyer accepts PayPal payment, then refunds it, complaining that I "underpaid" originally. Outraged that I did not "guess" at an amount he might want for shipping, he now refuses to sell me the unit. I had paid agreed amount, I also paid additional requested amount, when it was requested. Meantime buyer informs me that when he sold it to me he had no other buyers, but now he has 2 others willing to pay more than I did. Seller insists this has nothing to do with his decision to renege on sale to me. His stated reason for reneging on sale is not that I did not pay all amou8nts requested, but that I did not pay them in my initial payment to him. This is because I paid the ENTIRE amount we agreed about when finalizing the sale. His insistence that 2 late arriving buyers willing to pay more than he had already agreed to sell to me seems insincere.
Kustoff's proposed resolution:
He honors his committment to sell the unit at the price we mutually agreed. He sells me the unit at our previously agreed price. I agree to pay not only shipping amount subsequently requested, but also any Paypal fee he incurrs. (He claims that Paypal charges a fee to him if I use a credit card to pay Paypal, but charges nothing if I pay Paypal with a bank transfer. I did not know this, but can use the bank transfer method to pay Paypal if he prefers).
No offers were considered before I cancelled the sale on 6-10. The unit is now sold to a buyer that first contacted me at least 24 hrs. after I cancelled. The feedback is incorrect. The sale was cancelled over a payment dispute, not so I could accept another offer.
As of 06-17-2002, Audiogon is requesting input from members regarding this dispute.