I recently shipped a component FedEx Ground that the buyer has reported to me as having been damaged during shipment. The item was carefully packed, double-boxed, and insured. I know that FedEx is going to do anything and everything to not honor the insurance. What are my roles and obligations and what are the roles and obligations of the buyer in dealing with this situation?
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07-03-04: Hepl It's the shipper duty to start the claim so you should start the claim. They will send someone to verify the package. If the item can be repaired ask the buyer to get an estimate. I have used both U.P.S. and FedEx to ship speakers, they both damaged some of them but FedEx was easier to work with, got the payment for the damage in a few (3) weeks. You can also sign them a release form to have the payment sent directly to the buyer.
The key is to show them that the package was properly protected (double box, stryrofoam, etc.). One last word, if you shipped a pair of speakers and one got damaged beyond repair they will just pay for the damaged one. Most dents and scratches can be repaired by either the manufacturer or a shop that restores fine furniture. Electronics will have to get repaired by the manufacturer. Hope this will help you. Hepl (Threads | Answers | This Thread)