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  Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!
Eldragon  (System | Reviews | Threads | Answers | This Thread)

09-01-00
  Responses (1-50 of 76)
Click title to read one, or click date to read all below it.

09-01-00   I live a few minutes from the plant.i get over to see the gu ...   Tml2

09-02-00   Theata,digital, my nomination for best.pioneer for worst.i o ...   Avguygeorge

09-02-00   Best:- the cable company. class act. recently intervened ...   Mryan

09-02-00   The worst is velodyne.they have numbers all over the place b ...   Lgregory

09-02-00   Sumiko is the worst. how they stay in business is a wonder t ...   Tedbear200

09-02-00   Best: sonic frontiers-very heplful, friendly, technically ...   Beachmanken

09-02-00   Yba, oracle, aragon. all have given me terrific service, inc ...   Jeffloistarca

09-02-00   My best experience has been with audioquest. those guye e-ma ...   Treyhoss

09-02-00: Grumpybb@aol.com
Worst: Sony! I have a Sony DTC 670 DAT deck that has transport problems. I took it to my local Sony authorized service center and after looking at it they told me they weren't authorized to work on DAT's so send it to Sony. I sent it to Sony to be fixed and was told about 6 weeks turnaround. After 2 and 1/2 months I called wanting to know where my deck was. I gave them my name, address,etc. and they said they had nothing with my name on it. I flipped. After 1 hour on the phone, they found my deck sitting on a shelf with no name on it. They lost my info and had no way to contact me. They told me it was fixed and would send it right out. A week later still no deck, called again and was told they hadn't worked on it yet. It would be 2 more weeks. I was furious at this point but figured I could wait 2 more weeks. After 3 weeks I still had not gotten it back. I called again and was told that service would not work on it because it had been opened up by someone before they received it. The only time it was opened up was at my local Sony authorized service center. So they sent my deck back to me UNFIXED and then forgot to refund my $165 that I sent them with the deck. I called and complained and my check was sent OVERNIGHT mail. Afetr this experience I will no longer buy anything Sony.
Grumpybb@aol.com 


09-03-00   The worst - don't know, but some years ago it took nakamichi ...   Sdcampbell

09-03-00   Most of the high-end manufacturers i've dealt with have been ...   Blzbub

09-03-00   About 4 years ago i lost a tweeter in my snell e/iii's. i w ...   Foo@

09-03-00   Always get a quick and knowledgeable response from b&w speak ...   Sugarbrie

09-03-00   Thiel is excellent. i blew a tweeter in my 3.6s that was abs ...   Glreno

09-03-00   Vac and cary are also very good.   Glreno

09-05-00   Best: sonic frontiers. excellant, prompt service by e-mail. ...   Ivory1

09-07-00   Cardas has great customer service. i emailed george cardas ...   Dacostab

09-12-00   The best customer service i've experienced in the last year ...   Threshold

09-12-00   Some of the worst customer service i have experienced was fr ...   Rayhall

09-12-00   I agree wholeheartedly rayhall - stereophile service is appa ...   Marlec@

09-13-00   Both bryston and mark levinson are amoung the very best!   Bmc310@

09-20-00   In my experience, bryston is so good, it's scary. sent in a ...   Fam124

09-20-00   Based upon my experience with trying to keep a data ii trans ...   Onhwy61

09-25-00   My best experience was with beyerdynamics. i always liked t ...   Slawney

10-14-00   Talon audio has been great. they are always accesible, willi ...   Glreno

10-14-00   Vac, shunyata, audio magic are among the best.   Mwalsdor@

10-14-00   Castle acoustics in the uk answered all of my questions via ...   Dekay

10-14-00   Douglas brown, tech. rep. @ sonic frontiers is excellent. c ...   Garfish

10-14-00   I haven't had any bad experiences with customer service from ...   John_l

10-15-00   I have to confirm the kind words about bryston. i bought wh ...   Sean

10-22-00   I recently bought two used classe power amps. i have been on ...   Blbloom

10-23-00   Ups is one of the all time worst companies in any category-t ...   Rwa3@

11-01-00   Since i love my b&k stuff, i hate to say b&k has provided no ...   Shaqspack

11-27-00   Sony very poor customer service. they have lost more than $6 ...   Johnbro@

11-28-00   Great service received from ayre acoustics: they repaired & ...   Bob_bundus

12-15-00   Sonic frontiers is great, they e-mail very quickly within ho ...   Donjf

12-17-00   I have to agree with rwa3. u.p.s. sucks. my best is classe ...   Perfectimage

12-17-00   I have gone through two or three sets of grilles on my thiel ...   Sgmlaw

01-27-01   Reg edey @ sme has been super in helping me get my sme tonea ...   Joysjane

01-27-01   The worst. dunlavy. andrew has jerked me around more times t ...   Steven_kh@

01-30-01   Best: brain at bmi, vac, kimber kableand and wireworld have ...   Esylsten

01-31-01   Just recieved a reply from tascam today, 1-31-2001, for an e ...   Danvetc

02-01-01   Meridian. called them twice and each time i got a tech with ...   Daniel

02-01-01   These guys at classé told me that i would have to wait 2-3 w ...   Jasont@

02-03-01   Hey shaq, try calling b & k and ask for jerry. they have an ...   Sean

02-03-01   My system currently consists of products manfactured by mark ...   Doug28450

02-03-01   Doug28450: the sme 5 has been around for a decade or more (i ...   Cornfedboy

02-03-01   Thru the years i have found the following to be excellent to ...   Mikec

02-05-01   Worst customer service? why that would have to be woodbridge ...   Theduke

02-05-01   Duke my experiences were at the woodbridge store in woodbrid ...   Mikec


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