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  Alpha Core Goertz
Anyone else notice that their customer service is beyond unhelpful...but insulting?

I tried to order 2 banana plug terminations with them and one month later they've yet to send them. Dropped the order twice.

I'm selling these cables and working with a company that can help me. Too bad they lost my business for a $30 dollar order.
Abdou  (Threads | Answers | This Thread)

06-01-07
  Responses (1-48 of 48)
Click title to read one, or click date to read all below it.

06-02-07   I have purchased numerous cables directly from alpha-core ov ...   Dgclark0007

06-02-07   First, i spoke with someone named dawn langston. then someo ...   Abdou

06-02-07   that is surprising to hear. they have been around a very l ...   La45

06-02-07   Yes, i heard that they sound very nice. however, i've been ...   Abdou

06-02-07   It might be because their main business isn't audio ...it's ...   Abdou

06-02-07   I've had good customer service from alpha-core in the past, ...   Unsound

06-02-07   I've never had problems with them. i've tried a bunch of the ...   Clio09

06-02-07   Sounds like i'm the exception rather than the rule!   Abdou

06-02-07   I continue to be amazed at how easily people anonymously wil ...   Jtimothya

06-03-07   No, the point is to ensure that there is motivation to provi ...   Abdou

06-03-07   And the cables didn't cost $30 dollars...   Abdou

06-03-07   Sorry, i'm not buying the crusading consumer advocate spiel ...   Jtimothya

06-03-07   Are there many reports out there of the the goertz speaker c ...   Ctb

06-03-07: Abdou
Please point out negative speculation Jtimothya. Not sure where your getting that. I said that I purchased a pair of Alpha cables. Needed different terminations and when I tried to order them, it took a month and still no terminatios. I cannot use the cables without them. When I asked they said that that they never remembered talking to me, despite having called TWICE. No apologies nothing. No speculation here...just bad customer service. When you spend several hundered dollars on cables you expect to be treated at minimum respectfully. Else there are other companies out there who will. They should AT Minimum apologize for dropping the order and do what they can to get the terminations to you ASAP. A good company would have sent the terminations ASAP free of charge or pay shipping. A descent company would have at least expedited the terminations ASAP with no further delay, perhaps apologizing for lack of service. A bad company tells the customer he's wrong and he didn't ever talk to them and that it wasn't their fault.

My "my threads" viewer says over 200 people have viewed this thread. If AC goertz ever checks Audiogon, then they'll see this and understand the importance of treating EVERY customer with dignity and not just most of them.
Apparently, my experience is not the norm for them. Nevertheless, I believe that any other customer would be frustrated having had my experience and after having spent several hundred bucks still not being able to use the cables nearly a month on.


Abdou  (Threads | Answers | This Thread)


06-03-07   I have veracity speaker cables in copper and silver, neither ...   Hotsauce

06-03-07   Ctb - i don't find the cables fragile at at. ac offers a fla ...   Clio09

06-03-07   In fact, your tone, jtimothya, is exactly the same one that ...   Abdou

06-03-07   I suppose the purists who choose to use the speaker cables s ...   Unsound

06-03-07   there's the example you asked for - you're speculating the ...   Jtimothya

06-03-07   I never claimed that ac made any false promises or ripped me ...   Abdou

06-03-07   And as previously stated...i did call and try to correct the ...   Abdou

06-03-07   I don't believe that an audiogon member is being any more &q ...   Unsound

06-04-07   Hotsauce, clio09, and unsound thanks for your helpful advice ...   Ctb

06-04-07   Jtimothya --- your comment “maybe accrue a little sympathy w ...   Ctb

06-04-07   Ctb - typically the zobels are required for solid state amps ...   Clio09

06-04-07   I'm not sure about this, better check with alpha-core, but i ...   Unsound

06-04-07   In view of the termination issue that prompted this thread, ...   Dougmc

06-13-07   Just an update. 671 views on this thread (per audiogon). ...   Abdou

06-13-07   If your talking about alpha-core goertz speaker cables, many ...   Unsound

06-13-07   True, but lots of people say beware of shorting your amp out ...   Abdou

06-14-07   There should be no greater risk of shorting an amp with alph ...   Unsound

06-14-07   Be careful. i once tried goertz m2 speaker cables with a cl ...   Pehare

06-14-07   Why not try the zobels? they work as intended without compro ...   Unsound

06-14-07   Amazing how all those years of good service can be negated b ...   Willster

06-14-07   Willster, many fine wide bandwidth amps such as my threshold ...   Unsound

06-14-07   Fwiw...i run a biwire setup with the top end being ac mi-2's ...   Fishboat

06-15-07   I guess that i could have probably trimmed the wide cables d ...   Abdou

06-20-07   Unsound, it is a normal design practice to put a network at ...   Willster

06-21-07   The zobels needed for some amps with alpha-core goertz (or o ...   Unsound

06-21-07   indeed, a very good reason to do so is to avoid oscillation ...   Gregm

06-21-07   If anyone is familiar with "no sound reason", it's ...   Unsound

06-22-07   Unsound, by "feedback from the speakers" would you ...   Willster

06-22-07   Does anyone know why merlin speakers use a zobel?   Clio09

01-06-08   Just wanted to put in my two cents... i read this thread mon ...   Wberdan

01-06-08   I wanted to order mi-2 cables from alpha core, sent them an ...   Swirl53

01-11-08   Swirl, thank you for mentioning the cable company.. i aske ...   Wberdan

01-13-08   I have long forgotten this thread. to go back and respond to ...   Unsound

01-13-08   When i saw this thread a while back, i was going to pile on, ...   Amondrool


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