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  Audio Dropping Out on Rega Apollo and Saturn
I borrowed a Rega Apollo and Saturn for home audition from my local dealer.

On both CD players, I experienced audio drop outs from some of my CDs as they were playing. I noticed that these CDs did have some minor scratches, but nothing major. When I would play these same CDs on my Jolida JD100 CD player, I never experienced these problems.

Are there any Rega Apollo or Saturn owners that have experienced this problem with some of their CDs? It seems like to me that Rega does not have a very good error correction system as the laser scans the CD. So if you do happen to have some CDs with scratches, it could hinder an otherwise pleasant listening experience.

If there is no clear explanation or work-around for this, then I have no choice but to remove these players from my consideration.
Wkass  (Threads | Answers | This Thread)

02-20-08
  Responses (1-50 of 78)
Click title to read one, or click date to read all below it.

02-20-08   Hi, i owned an apollo, and had the same problem with discs t ...   Jalanc42069

02-20-08   No problems here.(apollo user) *do you own those two (2) pla ...   Mrjstark

02-20-08   As a dealer i noticed regas were sensitive to acoustic feedb ...   Electroid

02-21-08   Apollo user here, and no issues whatsoever (dont wanna jinx ...   Darrens

02-21-08   I have the apollo and don't have this problem. however, i t ...   Djohnson54

02-21-08   Mrjstark he said he borrowed the players. very clearly sta ...   Eldarado

02-21-08   Eldarado, thanks for coming to my defense. i auditioned the ...   Wkass

02-21-08   sorry about that - i take it back. should have payed more a ...   Mrjstark

02-21-08   I own a saturn i bought new. definitely finicky with cd-rs. ...   Jonathan1257

02-22-08   As one of the first in north america to own privately, then ...   Douglas_schroeder

02-25-08   The stereophile test results on the apollo (both use the exa ...   Fillmoor

02-25-08   Fillmoor's comments regarding the saturn match mine exactly. ...   Rtilden

02-26-08   This is in response to fillmoor. i did not mention that my ...   Wkass

02-26-08   Wkass: occasionally, my saturn does drop out the audio. it ...   Rtilden

02-26-08   Sorry to misinterpret your post. i have'nt had any problems ...   Fillmoor

02-26-08   Fillmoor, thanks for your clarification. doug, do you know ...   Wkass

02-26-08   Will, et. al, the original review, which discusses the glit ...   Douglas_schroeder

02-26-08   Doug, my dealer told me i am not the only customer who has c ...   Wkass

02-27-08   Rega has been absolutely silent on this issue. i have not he ...   Douglas_schroeder

02-27-08   I should point out that i did not really expect conversation ...   Douglas_schroeder

02-27-08   I'd like to add that those who have the machines currently a ...   Fillmoor

02-27-08   Good morning the last time i posted onto a site was severa ...   22steve

02-27-08: Fillmoor
Steve, thanks for your response. I'd like to say that indeed you and Allen at Audiowaves provided superior customer service surrounding the issues I had with the new Rega cd players. I am well aware you do not make the machines, merely provide sales support and service and to that end I commend your excellence, and to Allen as well. I have suspected and posted that it is the new operating software for some time now. I would like to state I am not doug shroeder but had the same problems he did. I have used the machine in accordance with all operating instructions and do not have any unconventional lighting system in my house. With the Saturn I never even used the remote control. Here is what happened twice in last 2 months with my Saturn (and about 7 or 8 times total with my 2nd and 3rd Apollo machines). So I had the fault on 3 out of 4 machines. I pressed stop on the front panel button, it did not stop, I pressed stop again, and the disc kept playing. After a few more tries (my experience is if the first stop command does'nt work none of the following ones do). Since The machine still would not stop playing the disc, I opened the lid....the disc kept playing. The only way to get the machine to stop playing was to turn the power off. To me this was the most bothersome of the problems I experienced, but I also thought unreliable operation of the remote was an inconvenience as well as disc initialization failures. You may argue otherwise but I feel you should not have to turn the power off to change a disc on a 2600 dollar cd player. Taken alone each thing would maybe not be enough for me to jump ship, but all the issues taken together were enough for me to seek a cd player elsewhere. I asked Allen to see if there are any firmware updates for the machines (I thought of this because I heard Denon had provided firmware updates for some its DVD players). Allen told me no. At that point I decided to not send my Saturn for service, because I had 3 machines back and then get the same old problems again. I really dont know how you would explain that Doug Shroeder and myself had a total of 9 or 10 machines and none operated correctly. Are you saying our sample is part of only 5% error rate? As Doug says this seems highly improbable. Additionally if you read this thread there are other posters besides that have issues with the new Rega machines. How many Saturn/Apollo users post on forums? I dont know. In retrospect I should have hung onto my Jupiter machine.
Fillmoor  (Threads | Answers | This Thread)


02-27-08   Steve, thank you for responding; it shows rega is paying att ...   Douglas_schroeder

02-27-08   I postulate that the percentage of defective machines is gre ...   Fillmoor

02-29-08   Wkass, i think the response offered by djohnson59 is probabl ...   Fillmoor

02-29-08   Fillmoor, i should not have to spend $2600 on a player just ...   Wkass

02-29-08   Wkass, i agree with your feeling. as you know me and doug sh ...   Fillmoor

03-04-08   I guess one must ask... why... do none of the sellers of the ...   Bassdude

03-04-08   In my case, i had trouble duplicating any specific problem, ...   Rtilden

03-05-08   Bassdude, i agree a seller should disclose to the buyer. mos ...   Fillmoor

03-05-08   I am a recent owner of a rega saturn and have experienced on ...   Wpm

03-05-08   I dont have any wifi or infrared device of any kind in my ho ...   Fillmoor

03-05-08   At the suggestion of fillmoor above, i will definitely post ...   Wpm

03-05-08   I still find it somewhat suspect that people are jumping to ...   Darrens

03-06-08   Darrens, absolutely there are plenty of people with these ma ...   Fillmoor

03-06-08   People should test these machines for glitches from commands ...   Douglas_schroeder

03-06-08   Hmmmm... and to think i passed on an 840c thinking it was le ...   Darrens

03-09-08   Hmmm, glad checked back in on this thread. i had let it sli ...   Djohnson54

03-10-08   Dick, so you thought you had a perfect unit as of about 3 we ...   Douglas_schroeder

03-10-08   Doug, i suppose you could say that. it also helps when you ...   Djohnson54

03-10-08   Dick, thanks for checking back and posting. the problems are ...   Fillmoor

03-10-08   Fillmore, yes that's what i have experienced but i don't rem ...   Djohnson54

03-11-08   Dick, my undestanding is that the system was designed by com ...   Fillmoor

03-11-08   Fillmoor, where are you getting this information about compu ...   Douglas_schroeder

03-11-08   Doug, it is in the sam space (stereophile) review of the sat ...   Fillmoor

03-11-08   In addition, this is straight out of their apollo manual on ...   Djohnson54

03-11-08   Thanks for the lead on that article!   Douglas_schroeder

03-11-08   In addition, i inquired of rega why the units have silent ff ...   Douglas_schroeder

03-12-08   Indeed rega has made no secret of all this, actually they ma ...   Fillmoor


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