|I recently traded my Presence loudspeakers (end of January) for a pair of Definition MKIII’S and was lucky to have them delivered and set up by Sean and Christian(Zu Audio) during their recent cross country tour. Unfortunately the cabinets were accidentally damaged. Sean told me they would replace them but not exactly sure when, the 3’s being an upgraded speaker. A few weeks later I received an email from Sean asking if I would be available March 16th that they would be coming back east and could deliver another set of speakers. Not expecting this to happen that quickly, my response was absolutely I’d be available. Two weeks later I received another email from Sean stating your new Def 4’s are scheduled to go into production what finish would you like? Taken back by that statement I immediately got on the phone and called Sean. A new pair of Def 4’s ???|
First let me briefly explain we have a medical fragile special needs 13 year old daughter who requires continuous care from either my wife, myself or a nurse, which renders our social life non-existent.
Sean's response was I saw the happy life you and your wife provide for your daughter, I’d like to do something nice for you guys, when you sit down at the end of the day to listen to some music your going to enjoy it a lot more with a new pair of Def 4’s and not to worry financially I am donating them to you.
A very kind gesture in these hard economic times. Again a story I wanted to share.