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  Is good customer service about dead?
I’d like to know from other members of Audiogon how they find customer service today. Not the resellers so much as the manufacturers themselves. I had a bad experience with a really late delivery. I also have a tone arm I bought in a first production run when a setup manual was not yet available – the manufacturer will not respond to my emails. I wanted to audition a rather expensive pair of speakers that were not available in my area. I contacted the manufacturer (from his own website) to ask where I could go to audition and purchase these – but no response. I have however had amazing support from the good folks at VAC and Jeff Rowland.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.
Dat1  (Threads | Answers | This Thread)

03-03-12
  Responses (1-50 of 80)
Click title to read one, or click date to read all below it.

03-03-12   Yep, in every aspect and almost all retail.   Mt10425

03-03-12   no. check out this thread . btw, daedalus audio, which is ...   Almarg

03-03-12   For speakers, i have heard great things about salk audio and ...   Toddnkaya

03-03-12   Great al. your link had almost everyone mentioned one busin ...   Mt10425

03-03-12   The best customer service i've ever had, from any business, ...   Unsound

03-03-12   My friend has a vac based sytem and he gets great support fr ...   Charles1dad

03-03-12   I recently needed zu audio's support because of a mistake on ...   Sebrof

03-03-12   I have had great service from psb, acoustic zen, rotel, bat, ...   Bizango1

03-03-12   Not really,try symposium or audience!!   Ebm

03-03-12   I'm a manufacturer and i go out of my way to please the cust ...   Zmanastronomy

03-03-12   Check out audiokinesis speakers or daedalus   Musicfile

03-03-12: Irvrobinson
I don't agree. I have received great customer service from these companies:

1. Revel speakers.
2. ATI amplifiers. Outstanding in this case.
3. Benchmark Media.
4. Emotiva.
5. Velodyne.
6. Mobile Fidelity Sound Labs.
7. Blue Jeans Cables. Another outstanding one.
8. Parts Express.
9. LL Bean. If every retail worked like these guys do...

I could keep going and going. Yes, some companies need an enema. Mark Levinson certainly did not impress me last time I needed service. Some companies are very slow on email; I usually pick up the phone and call.

Irvrobinson  (Threads | Answers | This Thread)


03-03-12   I've had very positive customer service experiences with all ...   Anonymoustao

03-03-12   "i wanted to audition a rather expensive pair of speake ...   Opus88

03-03-12   I terms of speaker manufacturers, i have had exceptional ser ...   Truemaineiac

03-03-12   There still are some companies who truly understand great cu ...   Kbarkamian

03-03-12   The best customer service in high that i have received in hi ...   Iramirez

03-04-12   My best is keith herron of herron audio. he responds to e-m ...   Goose

03-04-12   I sent in a twenty year old tara ic and they fixed it for fr ...   Philjolet

03-04-12   Not when provided by your brick and mortar dealer. the deale ...   Buconero117

03-04-12   I started with zu definition 1.5s then upgraded to def 2s, a ...   Gsm18439

03-04-12   One other thing we should all keep in mind is that an unsoli ...   Truemaineiac

03-04-12   I have had great customer service from zu,over and above. al ...   Bufford

03-04-12   Gary dodd is another great guy who exemplifies customer serv ...   Musicfile

03-04-12   Vpi! - i purchased a "new" classic 1 from this si ...   Vortrex

03-04-12   In this economy many company's have had to reduce staffing t ...   Rccc

03-04-12   I have had excellent customer service, responsiveness, and g ...   Pubul57

03-04-12   Truemaineiac is right. sometimes the best thing is to pick u ...   Gsm18439

03-04-12   I've had customer support that is extraordinarily supurb fro ...   Stringreen

03-04-12   Dat1, i know about your less than satisfactory experience wi ...   Dracule1

03-04-12   I have dealt with virtue audio numerous times. they are firs ...   Johnnyturbo

03-04-12   My experience with customer service in high end audio is alm ...   Learsfool

03-04-12   I would look at something from vandersteen. they sound incre ...   Xxqq250

03-04-12   Learsfool, can you list the manufacturers from whom you've h ...   Dracule1

03-06-12   Redgum from australia is very good. spent enough time talikn ...   Inna

03-06-12   I think you should talk with duke at audiokenesis. i think h ...   Rleff

03-06-12   I have received outstanding customer support from wyetech, w ...   Nglazer

03-07-12   I have had excellent customer service from a variety of deal ...   Jgc

03-16-12   Just a plug here for my local dealer. speaker shop in buffa ...   Fripp1

03-17-12   I imagine "value for dollar" high-end brands is th ...   Pubul57

03-17-12   I just this week had a problem with one of my quicksilver v4 ...   Tonyjack

03-18-12   So, i think we've determined that customer service is still ...   Anonymoustao

03-20-12   I would have to say one of the very best people i have ever ...   Bighead63

03-20-12   No, but good customers are dying off...   Chashas1

03-23-12   The same names keep appearing, k&k, daedalus and i agree wit ...   David12

03-23-12   As far as speakers are concerned, which is what the op was l ...   Bondmanp

03-23-12   i think this is also a part of the equasion.   Tpreaves

03-23-12   As far as speakers go, look no further than ty lashbrook at ...   Tpreaves

07-28-12   Dat1 and i had the same experience from the same company. ty ...   Jp1208

07-29-12   Customer sevice should be of the utmost importance to every ...   Mrmitch


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