AudiogoN Forums: Talon-New owner-NO customer service

Talon-New owner-NO customer service

I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!

Robyatt (Threads | Answers | This Thread)

12-14-06

Responses (1-45 of 45)

Click title to read one, or click date to read all below it.

12-14-06 Rives offered to fix your speaker, but you've obviously decl ... Onhwy61

12-14-06 Hmm, interesting.. i would assume it is working and needs a ... Undertow

12-14-06 I don't agree with the comment that 'you made a poor decisio ... Justlisten

12-14-06 Most active subwoofer amps don't last long...that why the wa ... Sogood51

12-14-06 Justlisten, i would say buying gear from a comapny that is o ... Nrchy

12-14-06 to say that robyatt made a poor choice buying equipment fro ... Chadnliz

12-14-06 You sure you don't have a grounding problem? Keithr

12-14-06 Rives has been a long time member and contributor to this bo ... Jeffcott

12-14-06 "i'm at a loss to understand why rives has any more res ... Matti

12-14-06 Just my .02 cents here. if you're going to buy used, then y ... Cleaneduphippy

12-14-06 Wow you people are hard. just a week or so i read an article ... Jab

12-15-06 Excellent, jab. Fiddler

12-15-06 I have to disagree with the notion that manufacturers have n ... Honest1

12-15-06 "i have to disagree with the notion that manufacturers ... Cleaneduphippy

12-15-06 Robbyat…thank you for your post and letting others know of y ... Tnadu

12-16-06 Tnadu, let me ask you a question. at what point does a man ... Cleaneduphippy

12-16-06 I guess we need to clean up some issues here. first, we bou ... Rives

12-16-06 Tnadu: your remarks (with my compliments) are as clear and ... Jeffcott

12-16-06 thank-you rives for clearing up an issue that was a matter ... Aolmrd1241

12-17-06 The response from rives clears up the big question, namely, ... Honest1

12-17-06 Cleaneduphippy: (great username by the way!) to answer you ... Tnadu

12-18-06 Interesting topic and good discussion. anyway, was browsing ... Cleaneduphippy

12-18-06 Cleaned up - you are absolutely right that this is the condi ... Honest1

12-19-06 Well heard back from the seller, and apparently he won these ... Cleaneduphippy

12-19-06 Whoever said "the customer is always right" never ... Seandtaylor99

12-19-06 You know what i just found out from one editor of a prominen ... Rives

12-19-06 Richard (rives): i wholeheartedly agree. you are to be comme ... Essentialaudio

12-21-06 This is robyatt.i contacted the original owner he rang rives ... Robyatt

12-21-06 I see that a certain audiophile mags editor fowarded my emai ... Robyatt

12-21-06 I wish to appologise i did not mean to use the word "st ... Robyatt

12-21-06 Yeesch, settle down a little! you repaired it yourself. goo ... Distortion

12-21-06 Robyatt, you keep singing the same tune, but yer off key, yo ... Nrchy

12-21-06 Robyatt, if you bought a used ge fridge, out of warrantee, ... Johnmcelfresh

12-21-06 I missed this thread the first time through, but boy is it a ... Pmotz

12-21-06 i would like to mention here that in my past dealings with ... Aolmrd1241

12-21-06 I am surprised no one addressed the actual issue and got ans ... Matrix

12-21-06 The original owner says it is still under warrenty! i rang a ... Robyatt

12-21-06 Robyatt, have you no shame? you're whining, in public no le ... Onhwy61

12-21-06 Robyatt, i realize in your first post & combination of your ... Matrix

12-21-06: Cleaneduphippy
Hate to say it, but I think in this situation, it's all about Robyatt. I think Rives was pretty upfront about what was needed to repair the subwoofer amp, and I think that they were willing to do it at cost, but apparently, that wasn't good enought for our friend, Robyatt. Glad he found a cheaper solution, and I certainly hope it works out for him, but nevertheless, I think with Robyatt, there was no way to make this guy happy. People need to remember that customer service (in the best sense), is a two way street.
Cleaneduphippy (Threads | Answers | This Thread)

12-21-06 "the original owner says it is still under warrenty! &q ... Seandtaylor99

12-21-06 I am done with this! i repaired the sub throgh my own effort ... Robyatt

12-22-06 After all of your slander and innuendo, you changed a fuse. ... Macrojack

12-22-06 Robyatt: i think you may have missed the point. you suggest ... Jeffcott

12-22-06 Robyatt has done much to aggravate in this situation, but in ... Honest1