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  Talon-New owner-NO customer service
I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
Robyatt  (Threads | Answers | This Thread)

12-14-06
  Responses (1-45 of 45)
Click title to read one, or click date to read all below it.

12-14-06   Rives offered to fix your speaker, but you've obviously decl ...   Onhwy61

12-14-06   Hmm, interesting.. i would assume it is working and needs a ...   Undertow

12-14-06   I don't agree with the comment that 'you made a poor decisio ...   Justlisten

12-14-06   Most active subwoofer amps don't last long...that why the wa ...   Sogood51

12-14-06   Justlisten, i would say buying gear from a comapny that is o ...   Nrchy

12-14-06   to say that robyatt made a poor choice buying equipment fro ...   Chadnliz

12-14-06   You sure you don't have a grounding problem?   Keithr

12-14-06   Rives has been a long time member and contributor to this bo ...   Jeffcott

12-14-06   "i'm at a loss to understand why rives has any more res ...   Matti

12-14-06   Just my .02 cents here. if you're going to buy used, then y ...   Cleaneduphippy

12-14-06   Wow you people are hard. just a week or so i read an article ...   Jab

12-15-06   Excellent, jab.   Fiddler

12-15-06   I have to disagree with the notion that manufacturers have n ...   Honest1

12-15-06   "i have to disagree with the notion that manufacturers ...   Cleaneduphippy

12-15-06   Robbyat…thank you for your post and letting others know of y ...   Tnadu

12-16-06   Tnadu, let me ask you a question. at what point does a man ...   Cleaneduphippy

12-16-06   I guess we need to clean up some issues here. first, we bou ...   Rives

12-16-06   Tnadu: your remarks (with my compliments) are as clear and ...   Jeffcott

12-16-06   thank-you rives for clearing up an issue that was a matter ...   Aolmrd1241

12-17-06: Honest1
The response from Rives clears up the big question, namely, the $1600 repair cost (much of which is labor to rework the cabinet). This makes sense. The remaining question is if it's possible for someone (other than Talon/Rives)to provide / replace the buzzing transformer (or whatever) in the amp. Is the company still in business? How is their reputation for repairS? Who are they?

As someone who bought his Talons new, I am glad to hear that Rives will service them at a reasonable price for either me or whomever I sell them to.

I am a little mystified by the concern many companies have about product sold over the internet or by unauthorized dealers. How did the product get into the hands of the unauthorized dealer? If it wasn't stolen or extorted, and isn't counterfeit, they should be obligated to stand behind it. It should not be up to the consumer to have to verify that a dealer is authorized. Do you check with DeWalt to see if Home Depot is an authorized dealer before you buy a saw? The manufacturer made it, sold it, made their money, and agreed to provide warranty. How have they suffered a loss that justifies weasling out of warranty obligations? If their loss is due to loss of image because someone is turning their product from an exclusive boutique product into a commodity, I can understand that. In this case, the manufacturer should just shut off the dealer who is violating the marketing plan. Every major audio component is serialized, and the company should know who they sent each unit to. If they keep wholesaling their product to dealers who discount it, they have no right to complain.

While manufacturers have a legal right to do what's in their financial interests, so do we. We should continually publicize manufacturers who have bad attitudes toward second owners. This should drive the used price of their products downward, which will hopefully dissuade new buyers from buying their products. If companies that are openly hostile to the used market, like Theta, hear enough people say their product is great, but can't stand the depreciation when they go to sell it, maybe they will change. On the other hand, companies that treat 2d owners well (like AtmaSphere)should be rewarded with high used market prices, to encourage people to buy new without fear of losing everything.

Honest1  (Threads | Answers | This Thread)


12-17-06   Cleaneduphippy: (great username by the way!) to answer you ...   Tnadu

12-18-06   Interesting topic and good discussion. anyway, was browsing ...   Cleaneduphippy

12-18-06   Cleaned up - you are absolutely right that this is the condi ...   Honest1

12-19-06   Well heard back from the seller, and apparently he won these ...   Cleaneduphippy

12-19-06   Whoever said "the customer is always right" never ...   Seandtaylor99

12-19-06   You know what i just found out from one editor of a prominen ...   Rives

12-19-06   Richard (rives): i wholeheartedly agree. you are to be comme ...   Essentialaudio

12-21-06   This is robyatt.i contacted the original owner he rang rives ...   Robyatt

12-21-06   I see that a certain audiophile mags editor fowarded my emai ...   Robyatt

12-21-06   I wish to appologise i did not mean to use the word "st ...   Robyatt

12-21-06   Yeesch, settle down a little! you repaired it yourself. goo ...   Distortion

12-21-06   Robyatt, you keep singing the same tune, but yer off key, yo ...   Nrchy

12-21-06   Robyatt, if you bought a used ge fridge, out of warrantee, ...   Johnmcelfresh

12-21-06   I missed this thread the first time through, but boy is it a ...   Pmotz

12-21-06   i would like to mention here that in my past dealings with ...   Aolmrd1241

12-21-06   I am surprised no one addressed the actual issue and got ans ...   Matrix

12-21-06   The original owner says it is still under warrenty! i rang a ...   Robyatt

12-21-06   Robyatt, have you no shame? you're whining, in public no le ...   Onhwy61

12-21-06   Robyatt, i realize in your first post & combination of your ...   Matrix

12-21-06   Hate to say it, but i think in this situation, it's all abou ...   Cleaneduphippy

12-21-06   "the original owner says it is still under warrenty! &q ...   Seandtaylor99

12-21-06   I am done with this! i repaired the sub throgh my own effort ...   Robyatt

12-22-06   After all of your slander and innuendo, you changed a fuse. ...   Macrojack

12-22-06   Robyatt: i think you may have missed the point. you suggest ...   Jeffcott

12-22-06   Robyatt has done much to aggravate in this situation, but in ...   Honest1


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