AudiogoN Forums: Talon-New owner-NO customer service

Talon-New owner-NO customer service

I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!

Robyatt (Threads | Answers | This Thread)

12-14-06

Responses (1-45 of 45)

Click title to read one, or click date to read all below it.

12-14-06 Rives offered to fix your speaker, but you've obviously decl ... Onhwy61

12-14-06 Hmm, interesting.. i would assume it is working and needs a ... Undertow

12-14-06 I don't agree with the comment that 'you made a poor decisio ... Justlisten

12-14-06 Most active subwoofer amps don't last long...that why the wa ... Sogood51

12-14-06 Justlisten, i would say buying gear from a comapny that is o ... Nrchy

12-14-06 to say that robyatt made a poor choice buying equipment fro ... Chadnliz

12-14-06 You sure you don't have a grounding problem? Keithr

12-14-06 Rives has been a long time member and contributor to this bo ... Jeffcott

12-14-06 "i'm at a loss to understand why rives has any more res ... Matti

12-14-06 Just my .02 cents here. if you're going to buy used, then y ... Cleaneduphippy

12-14-06 Wow you people are hard. just a week or so i read an article ... Jab

12-15-06 Excellent, jab. Fiddler

12-15-06 I have to disagree with the notion that manufacturers have n ... Honest1

12-15-06 "i have to disagree with the notion that manufacturers ... Cleaneduphippy

12-15-06 Robbyat…thank you for your post and letting others know of y ... Tnadu

12-16-06: Cleaneduphippy
Tnadu,

Let me ask you a question. At what point does a manufacturer "draw the line" especially when dealing with with products that are sold by second and third parties? I would be much more sympathetic to Robyatt if he had been the orginal purchaser of the Talon Roc and had bought it from Talon through one of it's authorized dealers. If that had been the case, then Rives should have more responsive in their responds to him. The big problems start coming up when products get sold over the Internet by second and third parties, and unauthorized dealers and then something happens to that product. Apparently, you feel that manufacturer should "bend over backwards" to take care of the problem. And the truth is Rives offered to take care of the problem for $1600. If that what it cost to replace the amp, then that's the cost to replace the amp. To expect Talon/Rives to go the "extra mile" for the second owner is unrealistic because let's face it, neither Talon or Rives made any money on that second sale. More and more you're starting to see disclaimers from manufacturers about products sold over the Internet and through unauthorized dealers and second and third parties. Don't believe me, starting visiting some of their websites.
Cleaneduphippy (Threads | Answers | This Thread)

12-16-06 I guess we need to clean up some issues here. first, we bou ... Rives

12-16-06 Tnadu: your remarks (with my compliments) are as clear and ... Jeffcott

12-16-06 thank-you rives for clearing up an issue that was a matter ... Aolmrd1241

12-17-06 The response from rives clears up the big question, namely, ... Honest1

12-17-06 Cleaneduphippy: (great username by the way!) to answer you ... Tnadu

12-18-06 Interesting topic and good discussion. anyway, was browsing ... Cleaneduphippy

12-18-06 Cleaned up - you are absolutely right that this is the condi ... Honest1

12-19-06 Well heard back from the seller, and apparently he won these ... Cleaneduphippy

12-19-06 Whoever said "the customer is always right" never ... Seandtaylor99

12-19-06 You know what i just found out from one editor of a prominen ... Rives

12-19-06 Richard (rives): i wholeheartedly agree. you are to be comme ... Essentialaudio

12-21-06 This is robyatt.i contacted the original owner he rang rives ... Robyatt

12-21-06 I see that a certain audiophile mags editor fowarded my emai ... Robyatt

12-21-06 I wish to appologise i did not mean to use the word "st ... Robyatt

12-21-06 Yeesch, settle down a little! you repaired it yourself. goo ... Distortion

12-21-06 Robyatt, you keep singing the same tune, but yer off key, yo ... Nrchy

12-21-06 Robyatt, if you bought a used ge fridge, out of warrantee, ... Johnmcelfresh

12-21-06 I missed this thread the first time through, but boy is it a ... Pmotz

12-21-06 i would like to mention here that in my past dealings with ... Aolmrd1241

12-21-06 I am surprised no one addressed the actual issue and got ans ... Matrix

12-21-06 The original owner says it is still under warrenty! i rang a ... Robyatt

12-21-06 Robyatt, have you no shame? you're whining, in public no le ... Onhwy61

12-21-06 Robyatt, i realize in your first post & combination of your ... Matrix

12-21-06 Hate to say it, but i think in this situation, it's all abou ... Cleaneduphippy

12-21-06 "the original owner says it is still under warrenty! &q ... Seandtaylor99

12-21-06 I am done with this! i repaired the sub throgh my own effort ... Robyatt

12-22-06 After all of your slander and innuendo, you changed a fuse. ... Macrojack

12-22-06 Robyatt: i think you may have missed the point. you suggest ... Jeffcott

12-22-06 Robyatt has done much to aggravate in this situation, but in ... Honest1